3Xaccessibility score in 8 weeks
69%fewer unique issues
1,000pages monitored

Key Takeaways

ROYCE' Chocolate chose to fix accessibility in its own source code, with its development team owning the work.
With accessFlow, the team nearly tripled its accessibility score and cut unique issues by 69%, in under three months.
accessFlow didn't just flag problems, it gave developers the exact code to fix each one, so a non-specialist team could move fast.
Continuous monitoring and downloadable reports let ROYCE' own an ongoing, documented effort.
Ken Romaniszyn, Director, ROYCE' Confect USA, Inc
“Your customer service has been so excellent and I can’t thank you guys enough. I feel like you guys are really trying to help us.”

accessiBe products used

accessFlow

Developer-first accessibility operations platform for source-code remediation, automated auditing, continuous monitoring, and downloadable reports

Litigation support

Engaged during the previous legal matter, they used our litigation support to address accessibility-related claims. Even with ongoing efforts, businesses may still face legal claims.

Meet the Client

ROYCE' Chocolate is the US arm of ROYCE', the premium Japanese confectioner known for its Nama Chocolate and a global reputation for quality. ROYCE' Confect USA runs the brand's American eCommerce and retail presence from Long Island City, New York, serving customers nationwide who expect the same care online that ROYCE' is known for in its stores.

Industry: eCommerce
US HQ: New York, NY
Website Users: 75K per month

The Challenge

ROYCE' Chocolate takes accessibility seriously. Like many US eCommerce brands, it has navigated accessibility-related legal pressure, which made getting accessibility right a clear priority. ROYCE' wanted to go beyond surface-level fixes and address accessibility in its own source code, with documentation to show ongoing, documented effort. The challenge: its development team is outsourced and, like most teams, not made up of accessibility specialists. A mandate to "make it accessible" wasn't enough. They needed to know exactly what to fix, and how.

Ken Romaniszyn, Director, ROYCE' Confect USA, Inc
“Got sued once… lesson learned, and I’ve been very diligent about that ever since. You’ve given us the roadmap… they just have to literally kind of key in the code.”

The Problems to Solve

Fix accessibility at the source, not the surface
ROYCE' wanted issues resolved in the website's own code, so accessibility would hold up as the site evolved instead of sitting on top of it.
Give an outsourced dev team clear direction
ROYCE's developers are remote and not accessibility specialists. They needed precise, code-level instructions, not general guidance.
Keep improving month over month, with proof
Ken runs monthly accessibility checks across multiple scoring tools. He needed to keep raising the score and document the effort.
Work toward a clear target
ROYCE' set a goal of a top score on its monthly audits and wanted to track progress against it.
Ken Romaniszyn, Director, ROYCE' Confect USA, Inc
“There was no question on what needs to be fixed and how it needs to be fixed... basically holding our hand through the process”

The Solution

ROYCE' adopted accessFlow, accessiBe's accessibility operations hub, to manage accessibility directly in its source code in one place, instead of treating it as a one-time fix. With accessFlow, the ROYCE' team could:

Remediate at the source with guided, code-level remediation: Every issue comes with the exact code needed to fix it, so an outsourced team could resolve issues without deep accessibility expertise.
Prioritize what matters with automated audits: Scans run on a set cadence across roughly 1,000 pages and categorize issues by severity and WCAG level, so the team fixes what reduces risk first.
Stay in control from the dashboard: a single view of accessibility score, issue trends, and audit status shows where the site stands and where to focus.
Document the work with the accessFlow audit report: Downloadable reporting gives Ken what he needs for his monthly accessibility checks across multiple scoring tools. By removing the guesswork, accessFlow turned accessibility into an operational capability a non-specialist team could confidently own.
Ken Romaniszyn, Director, ROYCE' Confect USA, Inc
“You guys are the best. Thank you!”

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