The Challenge

A New York-based DTC furniture brand with over 250,000 monthly website visitors suddenly found itself facing an unexpected legal threat. Despite efforts to make their website accessible, including regular audits, ongoing remediation, and a public-facing accessibility statement, the company received a demand letter from a high-volume serial plaintiff.

“It was frustrating to invest time and resources into accessibility and still face a complaint,” said the co-founder and Head of Technology. The team had documentation in place, but they quickly realized that wasn’t enough. They needed litigation experts.

The Solution

The company activated accessiBe’s Litigation Support Package (LSP), a comprehensive program built to provide support for customers facing website compliance challenges. 
They were paired with a dedicated case manager who guided them through every step, and connected with a top ADA attorney specializing in web accessibility litigation.

“This was the most helpful part. Getting access to a lawyer who knew exactly how to approach the complaint made all the difference. You made the connection and helped cover the cost. That demonstrated your conviction in the remediation you provide, which gave us confidence and peace of mind.”

Co-Founder & Head of Technology

The LSP also provided:

Proof of accessibility efforts

Claim analysis by ICAAP-certified experts

Multi-tool testing results and audit documentation

With legal backing and credible evidence, the company was equipped to respond decisively.

Key Takeaways

  • The litigation was dismissed

    Backed by legal expertise, strong documentation, and a clear history of accessibility efforts, the company was able to respond confidently and effectively

  • No internal resources were drained

    The team avoided the stress and time needed to craft legal responses themselves, freeing them to stay focused on business

  • Reinforced commitment to accessibility

    Successfully defending against the claim proved the company’s accessibility efforts were more than performative; they were effective and defensible

“If you’re going to invest in accessibility, you need to know you can defend your efforts. This package made that possible.”

Co-Founder & Head of Technology

See how accessiBe helps businesses proactively prepare, respond, and protect their brand.

EXPLORE LITIGATION SUPPORT