How we listen

Product Advisory Board

Disability leaders and organizations directly influence what we build by testing, challenging, and improving product decisions

accessLabs

Real-world testing by blind usability analysts turns accessibility barriers into product action

Ecosystem + research

Industry research, nonprofit partnerships, and ecosystem collaborations guide where we invest and what we build next

Advisory input that shapes decisions

These accessibility leaders don’t just advise. They test, challenge, and influence what gets built.
Their input has led to:
• Clearer product language for users
• Changes to feature behavior based on real usage
• Ongoing validation of roadmap decisions
Logos of advisory organizations including The Ehlers Danlos Society, Move United, The Viscardi Center, Hidden Disabilities, accessLabs, Parkinson’s Foundation, Blinded Veterans Association, and United Spinal Association

How we process feedback

Testing with real users, not simulations

accessLabs is a team of blind usability analysts working directly with Product, R&D, and Accessibility Services. They test using assistive technologies to identify barriers, and feed those findings directly into what gets built next. This is how accessibility moves from detection to resolution at scale.

Primary research and reports across multiple industry 

Research with Qualtrics highlights where accessibility gaps create risk across industries. Input from 800+ nonprofit organizations ensures those findings reflect real user experience.
This is how we prioritize what gets built next.

Extending impact through partnerships

This year we expanded our ecosystem through partnerships that extend accessibility into physical environments and expand how accessibility is evaluated and experienced. These partnerships reinforce accessibility as a shared responsibility.

Key insights from accessiBe’s research

70% of ADA lawsuits target eCommerce, making accessibility a clear business and legal priority
Only 14% of public entities report having a defensible accessibility program, pointing to major compliance gaps

How that input shapes what accessiBe builds

AI-powered automation

Community input led to updates in how our automation behaves and communicates, including improvements to the accessWidget interface.

The result? Clearer experiences and more reliable accessibility at scale

Developer tools

Developer feedback pushed accessibility earlier in the workflow, leading to CI/CD checks, real-time guidance, ticketing integrations, and smarter AI.

The result? Issues are caught earlier, with greater efficiency and less overhead

Expert Services

Automation alone isn’t enough for every case, leading to expanded testing, remediation, audits, and compliance support for complex accessibility needs.

 

The result? Accessibility holds up better in complex, real-world scenarios.

JOSH BASILE, ESQ., FORBES ACCESSIBILITY 100 HONOREE

Over the past five years, I’ve seen accessiBe move toward a more collaborative and accountable approach to accessibility. Being part of that process means asking hard questions, testing real experiences, and helping shape decisions that impact users directly. That level of engagement is what makes the work matter.

WEB ACCESSIBILITY MARKET LEADER

Recognized by the people using our platform

G2 rating 4.7 stars, Google rating 4.6 stars, Inc. 5000, W3C
G2 Winter 2026 badges for Best Meets Requirements, Best Relationship, Best Results for Small Business, Best Usability, and Most Implementable.

Our insights

  1. Accessibility issues are still being addressed too late in development
  2. Automation scales accessibility, but real-world usability requires a platform approach
  3. Confidence in accessibility readiness remains low in high-risk sectors

Ready to make accessible experiences?

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